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Privacy Policy – Goldenbee LLC


Introduction and Overview 
 

You have arrived at www.goldenbeesupply.com, a website provided by GoldenBee LLC. This Privacy Policy governs your use of www.goldenbeesupply.com. This Privacy Policy also applies to Personal Information (defined below) that we may collect from you on our website and social accounts.
 

We have prepared this Privacy Policy to describe what information GoldenBee LLC collects from you, why we collect it, how we use it, and under what circumstances we share it with third parties and otherwise manage the personal information you provide.  


This Privacy Policy also describes your choices about how we use your information. To the extent we provide you notice on our Site.
 
Golden Bee LLC cares about online privacy. If you have any questions concerning this Privacy Policy, please contact us at https://www.goldenbeesupply.com/contact.

1. Our Customer Pledge 
Golden Bee LLC will collect, use, disclose, and otherwise manage your personal information through this Privacy Policy. 


E

Information We Collect When You Interact with Third-Party Sites 

The Site may allow specific interactions between the Site and your account on a third-party site or application. This functionality may involve the third-party site providing us with information, including Personal Information. For example, when you register with the Site, you may have the option to use your Facebook account to facilitate the registration or transaction process on the Site. If you use this functionality, the third-party site may send Personal Information about you to us. If so, we will treat this information as Personal Information under this Privacy Policy. In addition, we may provide links on the Site to facilitate sending communication from the Site. For example, we may use third parties to facilitate emails, Tweets, or Facebook postings. These third parties may retain any information used or provided in such communications or activities, and these third parties’ practices are not subject to our Privacy Policy. You should review the applicable third-party privacy policies before using such tools. 

F

Information You Provide About a Third Party 

You may send someone else a communication from the Site, such as sending an invitation to a friend. If so, the Information you provide (names, email addresses, mobile numbers, etc.) will facilitate the communication and will not be used for marketing purposes unless we obtain consent from that person or explicitly say otherwise. Please be aware that when you use any send-to-a-friend functionality on our Site, your email address, mobile number, name or username, and message may be included in the communication sent to your addressee(s). Some of these tools may be third-party tools subject to third-party privacy policies. 

 

You may also provide Information about a third party to the extent you have authorized that person to pick up products you have purchased online.  The information you provide (names, email addresses, mobile numbers, etc.) will only be used to facilitate product pick-up and will not be used for marketing purposes unless we obtain consent from that person or explicitly say otherwise.  NOTE: YOU ARE RESPONSIBLE FOR ANY AND ALL ITEMS PURCHASED ONLINE AND PICKED UP BY A DESIGNATED THIRD PARTY. Unless and until we receive a third party’s written consent, we will not use any information you provide about a third party to contact that person for any reason, including reasons related to the pick-up of products purchased by you on our Site. 

 

2

How we use the information we collect 

We may use your Personal Information, Demographic Information or Usage Information for a variety of business purposes, including, but not limited to, the following: 

 

    Improving the effectiveness of our Site, marketing endeavors, and service offerings; 

    Processing credit applications and transactions; 

 Account administration; 

    Site registration; 

    Processing and completing purchases, returns, and similar transactions; 

    Providing customer service, including managing warranty claims; 

    Notifying you of product recalls or providing other information concerning products you have purchased; 

    Sending you direct mail offerings; 

    Sending you email communications such as electronic newsletters about our products, services, and promotions; 

    You send emails about orders you have made on the Site, in the Store, or via the Customer Call center.  

    Enabling you to participate in the Site’s features, such as surveys and promotions; 

    Identifying your product and service preferences and informing you of new or additional products, services, and promotions that may be of interest to you; 

    Providing mobile marketing messages and service messages; 

    Evaluating employment inquiries or applications; 

    For internal business purposes; 

    To enforce our terms of use and policies; 

    To respond to legal requests and prevent legal harm; and 

    For purposes disclosed when you provide your information or as otherwise outlined in this Privacy Policy. 

3

 Sharing Information With Third Parties 

A

Collection and Use of Information You Provide To Us. 

 

We may ask you to provide us with: (1) your first and last name, email address, home address, phone number, driver's license number, credit, and debit card numbers, checking account numbers, date of birth, and social security number or other information that could reasonably be used to identify you personally (from now on "Personal Information"); and (2) demographic information, such as your zip code ("Demographic Information"). We may collect this information from you such as when you: 

 

    Purchase, order, return, exchange, or request certain information about Golden Bee LLC products and services; Sign up to add, view and apply tax exemptions associated with your account; 

    Request warranty or tax-exempt information; 

    Sign up to join the Golden Bee LLC  online mailing list; 

    Sign up to receive the Golden Bee LLC  Newsletter; 

    Contact a Customer Call Center or customer service desk; 

    Provide Golden Bee LLC  with comments or suggestions; 


Your decision to provide this information is voluntary, but if you choose not to provide this requested information, you may not be able to take advantage of all of the sites' features or our services. 

B

Information collected when you use the Site. 

In addition to the Information you choose to submit to us, our service providers and we may automatically collect and store certain non-personally identifiable Information when you visit or interact with the Site or communicate with us by email ("Usage Information'). This Usage Information may be stored and accessed from your personal computer, laptop, tablet, mobile phone, or another device (a 'Device") whenever you visit or interact with our Site or communicate with us by email.  

 

    Usage Information may include but is not limited to: 

    Your IP address or another unique identifier ("Device Identifier"); 

    Your Device browser, operating system, and mobile network information; 

    The areas within our Site that you visit and your activities there, including remembering you and your preferences; 

    Your general location; and 

    Other Device data, including the time of day you visit the Site, among additional Information. 

 

We may use various methods to collect and store Usage Information, such as: 

(i) General Tracking Information. Golden Bee LLC keeps records of the pages visited by each site user. Golden Bee LLC aggregates this Information with data on the pages visited by other users to track overall visitor traffic patterns. Golden Bee LLC uses this information to improve its Site and to develop functions and user tools which will make it more responsive to the needs and preferences of Golden Bee LLC customers. 

(ii) Cookies. The Site uses a technology called "cookies" to help facilitate transactions on the Site. A cookie is an element of software code that Golden Bee LLC can send to your browser, which is then stored on your hard drive so we can recognize you when you return. All pages on our Sites where you are prompted to log in or that are customizable require that you accept cookies. If you have registered with our Sites, these cookies: (1) may let us know who you are; (2) are necessary to access the Personal Information previously provided to us by you to deliver products and personalized services; and (3) will provide our Service Providers and us with Information that we will use to personalize our Sites by your preferences. Should you decide not to accept cookies from our Sites, you will limit the functionality we can provide when you visit our Sites. 

(iii) Tracer Tags. Golden Bee's Site may use a technology called "tracer tags," which may also be referred to as "Clear GIFs" or "Web Beacons." This technology allows us to identify which pages you visit on our Site. We use these tags to help optimize and update our Site for you and other future website visitors. 


(iv) Browser Do Not Track Signals. Although our website does not have a mechanism to recognize the various web browser Do Not Track signals, we offer our customers choices to manage their preferences by referencing the How to Contact us Section (Section 16) of this Privacy and Security Statement. 

(vi) Aggregate Information. We may occasionally provide this aggregate Information (which shall not include personally identifiable information) to vendors, investors, potential advertisers, or news agencies to demonstrate our Site's interest and help us plan for technical infrastructure requirements. 

These technologies (or ones we incorporate in the future) are used for a variety of purposes, including: 

Prevention of fraudulent activity and improved security functionality. 

    To administer and assess the performance of the Site. 

    To analyze customer trends. 

    To offer enhanced functionality when accessing the Site, including identifying you when you sign in to our Site or keeping track of your specified preferences. 

    To deliver content relevant to your interests on our Site and third-party sites based on how you interact with our advertisements and content. 

    To track users' movements around the Site and gather demographic information about our user base. 

Golden Bee LLC will not use Usage Information collected to market directly to that person.  Usage Information may, however, be shared with third parties to provide more relevant services and advertisements to Users in the aggregate. 

C

Location-Based Information 

Our Site may use location-based services to verify your location, deliver relevant content and advertising based on your location, and share your location with our service providers as part of our location-based services. Further, our Service Providers or we may use your location information to display our nearest Store location. You can turn location-based services on and off by adjusting the settings of your Internet browser or mobile device. 

D

Information We Collect From Third Parties 

We may also receive information about you from your friends and other third parties and combine or link that information with information we have about you. To the extent we combine information we receive from third parties with your Personal Information, the combined information, unless disclosed otherwise, will be treated as Personal Information under this Privacy Policy. In no other circumstances will this Privacy Policy apply to information we receive about you from third parties. 

A

When You Request, We Share With Third Parties. 

We may share information with third parties at your request. If we do so, all information we disclose will be subject to such third parties privacy policies and practices. In addition, the third parties may store, collect or otherwise have access to your information when you interact with their technologies, content, or apps on our Site or link to them from our Site. This may include using third-party tools such as Facebook, Twitter, Pinterest, or other third-party posting or content-sharing tools. We are not responsible for the practices of such third parties, and therefore, you should review such third-party privacy policies before interacting with them. 

B

Third Parties Providing Services to Golden Bee LLC

We may use third-party service providers to perform certain services, such as: (a) to assist us in e-commerce operations; (b) to manage a database of customer information; (c) hosting the Site; (d) designing and operating the Site’s features; (e) tracking the Site’s activities and analytics; (f) enabling us to send you special offers or perform other administrative services; (g) to allow you to participate in a live chat on the Site; and (h) other services designed to assist us in maximizing our business potential. We may provide third parties with access to your information to perform the services they are performing for us. Third-party analytics and other service providers, such as Google Analytics, may set and access their technologies on your Device and may otherwise collect or have access to information about you. These service providers use the technology described above to help us analyze how users use the Site. We are not responsible for those third-party technologies or activities arising from them. However, some third parties may offer you confident choices regarding their practices. We are not responsible for the effectiveness of or compliance with any third parties opt-out options. 

 

C

Service Providers. 

Some of our operations, such as our Customer Call Centers, may be managed by unaffiliated companies. These companies may have access to your personal information on a confidential basis only to the extent necessary to perform their functions. 

D

Shipping. 

Suppose your purchases are being shipped to you. In that case, we will share your shipping information with our delivery Service Providers (United Parcel Service, FedEx, U.S. Postal Service, or other delivery companies we select). 

E

To Protect the Rights of Golden Bee LLC and our Users. 

We may disclose your Personal Information if we believe in good faith that doing so is necessary or appropriate to (i) protect or defend the rights, safety, or property of Golden Bee LLC or third parties (including through the enforcement of this Policy, our Terms of Use, and other applicable agreements and policies); or (ii) comply with legal and regulatory obligations (e.g., under law enforcement inquiries, subpoenas or court orders). 

F

Affiliates and Business Transfer. 

We may share your information with our parents, subsidiaries, and affiliates. We also reserve the right to disclose and transfer all such information: (i) to a subsequent owner, co-owner, or operator of the Site and our Stores; or (ii) in connection with a merger, consolidation, restructuring, the sale of substantially all of our interests and assets or other corporate change, including during any due diligence process. 

 

G

Sweepstakes, Contests, and Promotions. 

We may offer sweepstakes, contests, and other promotions (any “Promotion”) through the Site, in the Stores, or through one of our social media pages that may require registration. By participating in a Promotion, you are agreeing to official rules that govern that Promotion, which may contain specific requirements of you, including allowing the Promotion sponsor to use your name, voice, and likeness in advertising associated with the Promotion. If you choose to enter a Promotion, Personal Information may be disclosed to third parties or the public in connection with the administration of such Promotion, including in connection with winner selection, prize fulfillment, and as required by law or permitted by the Promotion’s official rules, such as on a winner’s list. 

H

Secure Shopping 

When you place orders on a Site, your order information, including your card number and delivery address, is transmitted through the Internet using Secure Sockets Layer (SSL) technology. SSL technology works with your browser to encrypt your order information before transmitting it to our server. 

4

Information You Submit Publicly 

A

User Content and Public Information. 

The Site may permit you to submit ideas, photographs, videos, audio recordings, questions, comments, suggestions, or other content, including Personal Information (collectively, “User Content”), on blogs, social media sites, and message boards, and other public forums, as well as in connection with our Site’s product review service and wishlist feature. We or others may store, display, publish, distribute, or otherwise use User Content online or offline in any media or format and may or may not attribute the User Content to you. Others may have access to this User Content and may have the ability to share it with third parties. Please note that Golden Bee LLC does not control who will access the information you choose to make public and cannot ensure that parties who have access to such publicly available information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available on the Site or what others do with the information you share with them on the Site. 

B

Name and Likeness. 

We may also publish your name, voice, likeness, and other Personal Information that is part of your User Content. We may use the content, or any portion of the content, for advertising, marketing, publicity, and promotional activities. For full terms and conditions regarding User Content you submit, please review our Terms of Use. 

5

 Interest-Based Advertising 

We use third-party analytics and social media providers to collect information about your use of the Site, see the overall usage patterns on the Site, deliver advertisements to your social media account based on email addresses, optimize ad performance, and determine whether our advertising is effective. We use analytics tools and other third-party technologies, including cookies, to collect Personal Information and Non-Personal Information in the form of various usage and user metrics when you use our Site. These tools and technologies collect and analyze certain types of information, including cookies, IP addresses, device and software identifiers, referring and exit URLs, onsite behavior and usage information, feature use metrics and statistics, usage and purchase history, MAC Address, mobile unique device ID, and other similar information. 

The third-party analytics companies (like Google) that collect information on our Site and other online products and sites may combine the information collected with additional information they have independently collected from other websites and other online or mobile products relating to your activities across their network of websites. Many of these companies contain and use information under their privacy policies. 

In addition to our use of technologies as described herein, we may permit certain third-party companies, including online ad networks such as Google, to help us tailor advertising that we think may be of interest to you based on your use of our Services and to collect otherwise and use data about your use of our Services. These networks track your online activities over time and across third-party websites and online services by collecting information through automated means, including through the use of the technologies described in the “Information We Collect When You Use the Site” Section above, and they use this information to show you advertisements that are tailored to your interests. This collection and ad targeting takes place on our Site and third-party websites that participate in the ad network. This process also helps us track the effectiveness of our marketing efforts. 

Opting out of analytics:  You may opt out of Google Analytics by visiting the Google Analytics opt-out page https://tools.google.com/dlpage/gaoptout. Google has additional information available about their Remarketing Privacy Guidelines and Restrictions. You may learn more at www.google.com/policies/privacy/partners/

 

 Please note that opting out of receiving targeted ads will not generally prevent you from being served advertisements; instead, opting out means that the online ads presented will not be based on your particular interests. 

We currently do not respond to Do Not Track Signals.  Some third parties, such as companies that offer Internet browsers, have developed signals (e.g., browsers do not track signals) that give you a choice regarding the collection of information about your online activities over time and across third-party websites or online services. Currently, we do not monitor or take any action concerning these signals or other mechanisms offered by Internet browsers. If you want more information on self-regulatory programs that permit you to exercise choice, click on the ad networks link in the paragraph above. 

6

Third-Party Links and Data. 

The Site may contain content that third party supplies and those third parties may collect Usage Information and your Device Identifier when pages from the Site are served to you. Golden Bee's website includes links to services operated and controlled by third parties. 


We are not responsible for any of these third parties data collection and privacy practices. For example, if you “click” on a " link," the “click” may"take "you off the Site onto a different site. These other sites may independently collect your data and may not have their published privacy policies. 

 

The inclusion of any link does not imply our website or any other company, its websites, or its products and services. We have no control over such websites and therefore have no responsibility or liability for how the organizations that operate such linked websites may collect, use, disclose, or otherwise treat your personal information. 

 

Third-party Service Providers may need access to some of your personal information. In such cases, we only provide third-party agents with the minimum information required to complete the requested service or transaction. We may also provide your information to our affiliated companies and successors. We reserve the right to provide third parties with aggregate statistics about our clients, traffic patterns, and related site information. This data reflects site usage patterns but does not contain personally identifiable information about any individual user. 

7

Transfer of Information to the United States 

Our Site is operated in the United States and intended for users located only in the United States. If you are located outside of the United States, please be aware that the information we collect will be transferred to, processed, stored, and used in the United States. The data protection laws in the United States may differ from those of the country where you are located, and your information may be subject to access requests from governments, courts, or law enforcement in the United States according to the laws of the United States. By using the Site or providing us with any information, you consent to the transfer to and processing, usage, sharing, and storage of your data in the United States. 

 

8

What Should Parents Know About Children 

We understand the importance of protecting children’s privacy in the interactive world. We do not use the Site to knowingly collect Personal Information from children under the age of 13 without parental consent. If you are a child under 13 years of age, you are not permitted to use the Site and should not send any information about yourself to us through the Site. 

If we become aware that we have collected Personal Information from any child, we will dispose of that information by the Children’s Online Privacy Protection Act. If you are a parent or guardian and believe your child under 13 has provided us with information without your consent, don't hesitate to contact us at contact@goldenbeesupply.com. We will take reasonable steps to ensure that such information is deleted from our databases. 

9

Security 

We incorporate commercially reasonable safeguards to help protect and secure your Personal Information. However, no data transmission over the Internet, mobile networks, wireless transmission, or electronic information storage can be guaranteed 100% secure. As a result, we cannot guarantee or warrant the security of any information you transmit to or from our Site, and you provide us with your information at your own risk. 

10

How Long Is My Personal Information Retained 

We will keep your Personal Information only as long as is commercially reasonable for the purposes described in the Privacy Policy or for any such period as may be required by applicable law. 

11

Updating Your Information and Choices 

You may update, correct, or delete your information through the Site’s account registration forms or by contacting us: 

 

    Send an email to: contact@goldenbeesupply.com.

 

    Call +1 660-620-4777

Please note that we will retain your information for legitimate business purposes or as required by law. Also, if you have made any public postings on the Site, such as in user comment sections of the Site, these communications cannot generally be removed. 

 

Please note that we may still send you certain communications relating to your account or use of our Site, such as administrative and service announcements. These transactional account messages may be unaffected if you opt out of receiving our marketing communications. 

 

If you have questions about the Privacy Policy or practices described, please direct your communication to the above email address. 

 

12

Changes to the Privacy Policy 

We reserve the right to change this Privacy Policy at any time. Any changes will be effective immediately upon the posting of the revised Privacy Policy and your use of our Site indicates your consent to the privacy policy posted at the time of use and you will be bound by such changes unless you advise us in writing, by phone or by e-mail that you wish to withdraw your consent (as per the procedure outlined above). You are responsible for regularly reviewing the Privacy Policy and any changes thereto. 

13

Access to Personal Information 

As a registered user with our Sites, you can access your profile information at any time by: 

 

    Clicking on the "Sign In" 

 

    Clicking on the "Your Account" 

14

Questions or Comments 

If you have any questions, comments, or concerns, please get in touch with us in any one of the ways identified in Section 15. 

15

How to Contact us

Send an e-mail to: contact@goldenbeesupply.com.

 

16

Changes to the Privacy and Security Statement 

We may change this Privacy Policy at any time at our sole discretion. Any updates to our Privacy Policy will be posted on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. 

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Introduction and Overview 

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